SERVICE PACKAGES
Monthly
Yearly
Bronze
$
49
99
Monthly -
Phone & Email Support
-
One In-Home Service Call (1 Hour)
-
One Remote Service Calls (1 Hour)
-
One Site Visit – System Checkup (2 Hours)
-
Up to 3 Business Day Turnaround
Silver
$
99
99
Monthly -
Bronze Package
-
One In-Home Service Call (1 Hour)
-
One Remote Service Call (1 Hour)
-
One Site Visit - System Checkup (2 Hours)
-
Up to 2 Business Day Turnaround
Popular
Gold
$
149
99
Monthly -
Silver Package
-
Two In-Home Service Calls (1 Hour)
-
Two Remote Service Calls (1 Hour)
-
Two Site Visit - System Checkup (2 Hours)
-
Up to 1 Business Day Turnaround
Bronze
$599.88
$
549
89
Yearly -
Phone & Email Support
-
One In-Home Service Call (1 Hour)
-
One Remote Service Calls (1 Hour)
-
One Site Visit – System Checkup (2 Hours)
-
Up to 3 Business Day Turnaround
Silver
$1199.88
$
1099
89
Yearly -
Bronze Package
-
One In-Home Service Call (1 Hour)
-
One Remote Service Call (1 Hour)
-
One Site Visit - System Checkup (2 Hours)
-
Up to 2 Business Day Turnaround
Popular
Gold
$1799.88
$
1649
89
Yearly -
Silver Package
-
Two In-Home Service Calls (1 Hour)
-
Two Remote Service Calls (1 Hour)
-
Two Site Visit - System Checkup (2 Hours)
-
Up to 1 Business Day Turnaround
| Features | Bronze | Silver | Gold |
|---|---|---|---|
| Unlimited Phone & Email Support | |||
| Free Travel Time Fee within 50km radius | |||
| Annual Site Visit (Up to 2 Hours) | 1 | 2 | 4 |
| On-Site Service Call Hours Included | 1 | 2 | 4 |
| Remote Updates Hours Included | 1 | 2 | 4 |
| Discount on all billable labour (On additional hours exceeding package hours) | 5% | 10% | 15% |
| Future purchase discount on all hardware * | 5% | 10% | 15% |
FAQ
What is included with Phone and Email Support?
Direct access to support agents via phone during business hours
Email access for questions
What is included with Onsite Service Call Visits?
- Installation of new hardware and setup.
- Troubleshoot any issues related to Smart Home Solution.
- Old or new programming adjustments
What if the hours exceed the included number of hours in the package?
All additional hours beyond the included package hours would be billable at the package reduced rate.
What is included with remote service calls?
In the event a device or function is not operating as expected, we will remotely access your system and troubleshoot the issue. We will do our best to resolve the issue without the need to send a technician to the site.
What is included with the Annual site Visit?
- System checkup
- update all firmware and software where applicable
- Confirm system is operating as expected
What is the Home Transfer Tutorial?
In the event your home is sold. We will provide a 1 hour tutorial to the new home owner.
NOTES:
* All Smart Home Hardware, Brands Included:
- Araknis
- Binary
- Clare & ClareVision
- Control4
- Luma Surveillance
- Lutron
- Screen Innovation
- Wattbox