Refund policy
Return Eligibility
We want you to be satisfied with your purchase. If you are not completely happy with your order, you may return eligible items within 30 days of the delivery date.
To qualify for a return, items must:
- Be in their original condition with no signs of misuse, damage, or excessive wear.
- Include all original accessories, manuals, cables, packaging, and any promotional items that came with the product.
- Be accompanied by proof of purchase, such as your order confirmation or receipt.
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or defective:
- Gift cards.
- Clearance or final sale items.
- Products that have been damaged due to misuse, improper installation, or unauthorized repairs.
Damaged or Defective Products
If your order arrives damaged, defective, or incorrect, please contact our customer support within 48 hours of delivery. Include your order number, a description of the issue, and photos of the product and packaging. We will work to provide a replacement, repair, or refund as appropriate.
How to Start a Return
To initiate a return:
- Contact our customer support team at support@homeautomationdesigns.com or call 1 (866) 423-1919 to request a Return Merchandise Authorization (RMA).
- Provide your order number and the reason for your return.
- Wait for return authorization and shipping instructions.
- Securely package the item with all original contents.
- Ship the item using the provided instructions.
Returns sent without prior authorization may be delayed or declined.
Return Shipping
- If the return is due to our error (incorrect, defective, or damaged item), we will provide a prepaid return shipping label within 30 days from delivery date.
- Original shipping charges are non-refundable unless the return is due to our error.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to the original payment method.
- Please allow 5–10 business days for the refund to appear, depending on your payment provider.
If the returned item does not meet our return requirements, it may be returned to you without a refund or a minimum 25% restocking fee.
Exchanges
We replace items only if they are defective, damaged, or if you received the wrong product with 30 days from the delivery date. If you would like a different item, please return the original product (if eligible) and place a new order.
Order Cancellations
Orders may be canceled before they have been processed for shipment. Once an order has shipped, it cannot be canceled and must follow this Return Policy.
Warranty
Products are covered by a manufacturer's warranty. Warranty coverage, terms, and duration vary by manufacturer. Please refer to the product documentation or contact us for warranty assistance.
Contact Us
If you have any questions about returns, refunds, exchanges, or warranty claims, please contact us:
Email: support@homeautomationdesigns.com
Phone: 1 (866) 423-1919
Our customer support team is happy to assist you during normal business hours and will work to resolve your concerns as quickly as possible.